Frequently Asked Questions
Everything you need to know about your ELCE shopping experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 3-7 business days depending on your location.
How can I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to start your request.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our curated collections may have slightly different fits.
What payment methods do you accept?
ELCE accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and flexible buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.
Are your materials sustainably sourced?
At ELCE, we prioritize ethical manufacturing. We partner with suppliers who adhere to fair labor practices and utilize high-quality, durable fabrics designed to last.